# Refund Policy When TextsAnalyzer refunds a one-time report, how to request one, and the checkout withdrawal acknowledgement. Source: https://textsanalyzer.com/es/refund Index: https://textsanalyzer.com/llms.txt **Last updated:** *TODO_DATE* This Refund Policy applies to purchases made on textsanalyzer.com (the "Service"), operated by *TODO_COMPANY_NAME*, a company registered in *TODO_JURISDICTION* with its registered address at *TODO_REGISTERED_ADDRESS* ("we", "us", "our"). It forms part of our [Terms of Service](https://textsanalyzer.com/es/terms.md) and should be read together with our [Privacy Policy](https://textsanalyzer.com/es/privacy.md). ## 1. What you are buying - **Free preview:** You can analyze a chat and see one finding at no cost. No payment details are required, and the free preview never converts into a paid purchase automatically. - **Evidence-Based Report:** A one-time purchase of **USD 4.99** per report (plus any applicable taxes shown at checkout). This is not a subscription. There are no recurring charges and nothing to cancel. - The report is digital content produced by our rule-based, automated analysis of the chat you submit. It is delivered online after payment is confirmed. **A report can no longer be accessed 30 days after it is generated.** Payments are processed by Stripe. We never see or store your full card number. ## 2. When you are entitled to a full refund We will refund the full amount you paid for a report in the following cases: 1. **Generation failure:** The report could not be generated after your payment was confirmed. When this happens, the Service marks your order as pending refund. Please contact us as described in Section 4 and we will process the refund manually. 2. **Defective report:** The report is blank, unreadable, cut off, or substantially incomplete, or it was clearly produced for a chat other than the one you submitted. This is a technical defect on our side. 3. **Duplicate charge:** You were charged more than once for the same report. Contact us and, once we have manually verified the duplicate charge, we will refund it. ## 3. When refunds are not available Because each report is personalised digital content produced on request and delivered immediately, we do not offer refunds in the following cases, except where the law requires otherwise: - You disagree with, or are unhappy with, the findings in a report that was delivered successfully; - You submitted the wrong chat, an incomplete chat, or a chat in a format or language the Service does not support, after the free preview showed you what the Service can do. If a purchase involves a breach of our Terms of Service or [Acceptable Use Policy](https://textsanalyzer.com/es/acceptable-use.md), we may refuse or stop providing the service, and we may decline a refund, or refund the purchase where appropriate, subject to your statutory rights. Reports come from automated analysis, may be incomplete or imperfect, and are provided for informational purposes only. A finding you disagree with is not in itself a defect. However, if you believe a report is materially wrong because of a technical error, contact us and we will review it in good faith. ## 4. How to request a refund 1. Contact us at **_TODO_SUPPORT_EMAIL_** within **14 days** of the purchase date. 2. Include: - the email address you used to pay; - the date and amount of the payment; - the link to your report, if you have one; - a short description of the problem and, if possible, a screenshot. 1. We will reply within **5 business days**, either confirming the refund or explaining our decision. All refunds are reviewed and processed manually by our support team. ## 5. How refunds are paid - Approved refunds go back to the **original payment method** through Stripe. We cannot refund to a different card, account, or person. - After we approve and process a refund, your bank or card issuer usually takes **5–10 business days** to show it on your statement. - Refunds are made in USD for the amount you paid, including any taxes collected. We are not responsible for differences caused by your bank's currency conversion or foreign transaction fees. ## 6. Customers in the European Union, EEA and United Kingdom Under EU and UK consumer law you normally have a right to withdraw from an online purchase within 14 days without giving a reason. **For digital content that is supplied immediately, this right is lost once supply begins**, provided that you have given your express consent to immediate supply and acknowledged that you will lose your right of withdrawal as a result. Before you pay, our checkout asks for this consent and acknowledgement with a required checkbox. You cannot complete checkout without ticking it. The checkbox reads exactly: > **Checkout checkbox text (the checkout checkbox must use this exact wording):** > > `I agree that my report will be generated immediately after payment, and I acknowledge that I lose my right of withdrawal once generation begins.` This waiver does **not** affect your statutory rights where the digital content is faulty, not as described, or not supplied. In those cases Section 2 applies, along with any additional remedies available to you under the law of your country of residence. ## 7. Please contact us before disputing a charge If something has gone wrong, please contact **_TODO_SUPPORT_EMAIL_** before opening a chargeback or payment dispute with your bank. Most problems can be resolved faster directly. This does not limit your rights under applicable law or your card issuer's rules. ## 8. Your statutory rights Nothing in this policy excludes or limits any rights you have as a consumer under the mandatory laws of the country where you live. ## 9. Changes to this policy We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will post the updated version on this page and change the "Last updated" date. ## 10. Contact *TODO_COMPANY_NAME* *TODO_REGISTERED_ADDRESS* Email: *TODO_SUPPORT_EMAIL* [Volver al inicio](https://textsanalyzer.com/es/index.md)